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Smilence's avatar
Smilence
New member | Level 2
2 years ago

My files have gone missing unexpectedly

After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of data there. 

 

I did not manually delete anything, nothing can be found in the folder history, no deletion history anywhere. In fact, I have not deleted anything from my dropbox in the last 5 years. 

 

The files were there about a few months ago, now the entire folder just disappeared. 

 

Because I'm a Basic/free user, I can't even get to the support team. This is ridiculous. How could Dropbox just corrupt the data of a user? How could Dropbox just delete files without user consent? 

 

Anyone could help me out here? 

Dropbox Basic
File access
restore

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