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KS111's avatar
KS111
New member | Level 2
2 years ago

My folder with all my files is missing and I can't find it on the deleted files page

Hello two weeks someone deleted our folders and files, most of our files have been restore now but for some reason my folder with all my files is missing and I can't find it on the deleted folders. 

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, KS111, sorry to see that your files are missing.

     

    Was this folder a shared folder or a non-shared one?

     

    Do you see any events about this folder in your events page?

     

    Let me know what you find.

  • garrycoach's avatar
    garrycoach
    Helpful | Level 6
    2 years ago

    Use the search function to look for the folder by name or keywords. Check any shared folders to see if it was moved. If you're using a cloud service like Dropbox, Google Drive, or OneDrive, review the version history or activity log for any deletion or restoration records.

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