Forum Discussion

EllieLew's avatar
EllieLew
Explorer | Level 3
6 years ago

My old pictures are missing!

I have not logged in awhile but I just did and realize I have lost 5  years worth of pictures.  I have received emails that my dropbox is almost full but I've ignored that because I haven't uploaded ...
Delete
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

If the files aren't visible on the events page, then it means that any changes were made over 6 months ago, meaning the files could have been deleted a while ago, if this is the same account you have been using since 2014. Due to this, it wouldn't be possible to recover any files from Dropbox. 

 

Since you've stopped using Dropbox in October 2014 to upload photos, are the photos prior to that period missing, or the ones after?

EllieLew's avatar
EllieLew
Explorer | Level 3
6 years ago

Yes it's most of the photos prior to that date, I only have a few months left saved now.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    If you didn't use Dropbox since October 2014, then you wouldn't have any backups on Dropbox since that date.

     

    Since you switched to an iPhone, is it possible that they could be located on iCloud?

    • NopeBob's avatar
      NopeBob
      Explorer | Level 3
      2 years ago
      Hi Jay - I am in a similar situation. An old time user. I dug out my account details and logged in to find no files - just a getting started guide.

      As it appears from the above conversation that you are recommending recovery from other services, does that mean Dropbox has lost the data belonging to this class of user?
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        NopeBob wrote:
        As it appears from the above conversation that you are recommending recovery from other services, does that mean Dropbox has lost the data belonging to this class of user?

        How long ago did you last log on? If it was over 12 months all data is removed for inactivity. 

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