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Caseygavin's avatar
Caseygavin
New member | Level 2
11 months ago

My photos are missing from my account, how can I get them back?

Hello, I’ve had drop box for many years, the free version. Recently I’ve noticed photos that were there are now missing! Havnt been deleted or anything, but they are gone and were 110% there… absolut...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
Caseygavin wrote:

Recently I’ve noticed photos that were there are now missing! Havnt been deleted or anything, but they are gone and were 110% there…

When was the last time you signed in to the account, and when did you last see the files there? Is there anything at all listed on your Events page, or is it blank?

Caseygavin's avatar
Caseygavin
New member | Level 2
11 months ago

About 3 months ago was last time I checked but now there’s so many missing & 100% did not delete anything 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Caseygavin, sorry to hear about your missing files. 

    Are you 100% sure that you're looking at the correct Dropbox account?  How did you upload your photos in the first place? Do you remember seeing them on the website? 

    I'm only asking because the events page should show some traces of your files since it's the place where all uploads, edits, and deletions are normally logged. 

    • Caseygavin's avatar
      Caseygavin
      New member | Level 2
      11 months ago

      Yes 100% the right account thousands of photos yet specific ones are missing, ones from the same days as other uploads 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi Caseygavin, how were you uploading your photos to your Dropbox account? Via the site or by putting them into your Dropbox folder to let them sync?

        Is your account over quota according to this page?

        A screenshot of this would help greatly.

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