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christine17's avatar
christine17
Explorer | Level 4
2 years ago

My whole account disappeared!

help please, my entire contents of drop box have disappeared, both shared and my own. I access my account (free plan) so it's my drop box account but there is nothing there. A friend I share some files with sent me a link to shared files but I wasn't allowed access to them. I don't understand. thanks to anyone who can help. Christine

restore

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi christine17, welcome to our Community! 

     

    Is it possible that you accidentally accessed a different Dropbox account, or that you created one, and that's why you can't see your files? 

     

    Keep me posted, and we'll take it from there!

  • christine17's avatar
    christine17
    Explorer | Level 4
    2 years ago
    Yes, I had used a different sign in....and hadn't clicked. Many thanks

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