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WDamron's avatar
WDamron
New member | Level 2
2 years ago

Old Photos Gone.

Hello whomever,   It appears I have lost all my photos from before 2016. I was asked to change my email to a different one since my previous one was associated with my schools email (it had a ....
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey WDamron, let's jump right into this! 

 

Did you change the email address of the Dropbox account, or accidentally created a new account? 

 

You also mentioned that you hadn't looked at the account for quite some time, can you clarify how long has it been since you last accessed the account?

 

Can you clarify what your events page mentions? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

 

Keep me posted, and we'll take it from there! 

WDamron's avatar
WDamron
New member | Level 2
2 years ago

Hello Megan,

 

I changed the email of the dropbox account. I have the email confirmation of that as well. I believe there was maybe a 2-3 gap where I never checked my dropbox. I had known these photos were 'missing' a year or so ago, but never took any real steps to find them until now.

 

I have also checked my 'deleted' versions. I have gone back to 2015 and no deletions were made apparently.  There are no mentions, no adds or no edits. Nothing at all. Which I find odd. I have a bunch of edits from when I added photos recently, but it does not go back past June 2022 for some reason. 

 

I have a transaction ID from where I purchased additional storage so I know for a fact I had photos before 2016.

 

I have no idea where the photos from my old account when and I am unable to properly explain this as I cannot speak to anyone on the phone. This is a very frustrating situation and I apologize. 

 

Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey WDamron, you mentioned a 2-3 gap, are you referring to months, or years? 

     

    I'm simply asking, because Dropbox will close an account after some time of inactivity, so this could be the case.

     

    Also, it sounds based on the info you provided about the missing content, that they were deleted a long time ago, therefore they wouldn't be recoverable, I'm afraid. 

     

    Do you have any other backup, or connected devices with the files? 

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