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Old project team files outside of my control
Hello, I am having some sync issues and unable to update Dropbox until resolved. I see red x's by three old file folders for team projects for which I was provided access, but do not control. These...
After a long chat with Apple support, I was finally able to delete the folder causing this problem. I was using Time Machine to back up my Mac. Time Machine was set to backup my Dropbox files (I have no idea why I set it up that way). When I set Time Machine to not back up my Dropbox files, ran a backup so it was no longer there, I was able to delete the locked files from an outside sharer.
‘I don’t have paid for Apple Support. I did a chat through Facebook Messenger without them charging me. I’m relieved to have this over!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi ArkBill, could you take a look at this thread, and what was suggested there, and let me know if this helps at all?
Hi bcbroadband, are you part of a team? Could you check your subscription, and let me know? Also, do you refer to team or shared folders?
Did you try the steps I provided to ArkBill above?
As for the app, could you hover over your little Dropbox icon, next to your WiFi icon, and let me know the app's version you're currently using?
Let me know more!
I did try those steps. version 165.4.4300
- Jay
Hi bcbroadband, since this is related to Terminal commands on Mac OS, I'd recommend reading up for the method on how to encompass an entire folderpath for the system to recognize with path you're trying to access.
I am sorry that I don't understand a word of this. The right approach might be for me to move all of my stuff to the Apple cloud.
I've tried every suggestion above and Dropbox seems to think it's an Apple problem that they designed an app that won't update on my mac. So, my takeaway from this is that I can't update the Dropbox app on my Mac, so I just have to live with the old app and the constant error messages? I expected more from Dropbox! Megan Is that the answer?
