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bcbroadband's avatar
bcbroadband
Helpful | Level 5
3 years ago
Solved

Old project team files outside of my control

Hello, I am having some sync issues and unable to update Dropbox until resolved.  I see red x's by three old file folders for team projects for which I was provided access, but do not control.  These...
Delete
  • ArkBill's avatar
    ArkBill
    3 years ago

    After a long chat with Apple support, I was finally able to delete the folder causing this problem. I was using Time Machine to back up my Mac.  Time Machine was set to backup my Dropbox files (I have no idea why I set it up that way).  When I set Time Machine to not back up my Dropbox files, ran a backup so it was no longer there, I was able to delete the locked files from an outside sharer.  

    ‘I don’t have paid for Apple Support.  I did a chat through Facebook Messenger without them charging me.  I’m relieved to have this over!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey NMR1, sorry to see you're having this issue.

 

Are you currently in a team account or an individual one?

 

And how did you delete the files online, can you describe the steps you followed, please?

 

Lastly, what's the sync status of the Dropbox app at the moment?

 

You can hover over the Dropbox icon to see this info.

bcbroadband's avatar
bcbroadband
Helpful | Level 5
3 years ago

Does not seem to be a solution.

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