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Old project team files outside of my control
Hello, I am having some sync issues and unable to update Dropbox until resolved. I see red x's by three old file folders for team projects for which I was provided access, but do not control. These...
After a long chat with Apple support, I was finally able to delete the folder causing this problem. I was using Time Machine to back up my Mac. Time Machine was set to backup my Dropbox files (I have no idea why I set it up that way). When I set Time Machine to not back up my Dropbox files, ran a backup so it was no longer there, I was able to delete the locked files from an outside sharer.
āI donāt have paid for Apple Support. I did a chat through Facebook Messenger without them charging me. Iām relieved to have this over!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey bcbroadband, after reading through your issue, it looks like the folders might be locked by a non-Dropbox application instead.
If a file is read-only or is locked by a non-Dropbox application, you canāt sync it to Dropbox.
You can check the folder info, to see if the folder is locked and you can take a look at this page, to see how you can unlock it.
The core issue is that I have read only access to these files within folders. They are locked but by someone else. How can I tell Dropbox on my MAC that I do not want this access anymore? These files are five years old or more.
