Forum Discussion

maxjam's avatar
maxjam
Explorer | Level 4
3 years ago

"Paper" document suddenly not available

Hello everyone, I created a long time ago a shared "paper" document. We are 2 people having access to this file and, while none of us deleted it apparently, the document is now leading to a 404 pag...
Dropbox Paper
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi maxjam, thanks for bringing this to our attention.

 

Could you try checking the events page or the deleted files page to see if you can find and recover the Paper doc?

 

Keep me updated with any progress!

  • maxjam's avatar
    maxjam
    Explorer | Level 4
    3 years ago

    Hi Jay, thank you for your answer.

    I was explaing you the issus and taking screenshots with more details, when I realzied that the file is now accessible online and not leading to a 404 page anymore.It was not deleted and we didn't do anything particular before the issue, so I don't understand why we faced it neither how the problem has been solved.

    If you did something, thank you so much.

    Have a good day!

    Kindly

    Maxime

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I haven't made any changes on my end, however, I'm happy to hear that the Paper doc is working fine now.

       

      Enjoy your week!

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