Forum Discussion

riley P's avatar
riley P
Explorer | Level 3
3 years ago

Photos disappeared

I was looking at photos stored in my dropbox account. I tried to download a few of them. All of them disappeared.  Nothing is in the deleted files folder. When I look at events is shows that my lapto...
Dropbox Basic
restore
riley P's avatar
riley P
Explorer | Level 3
3 years ago

I was looking at photos stored in my dropbox account. I tried to download a few of them. All of them disappeared.  Nothing is in the deleted files folder. When I look at events is shows that my laptop was linked to the account this morning. That's it. I can't find the photos anywhere on my computer or on dropbox.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey riley P, sorry to hear about this.

 

It sounds like you're looking at a newly created account - do you happen to have another Dropbox account associated with another email address of yours perhaps? 

  • riley P's avatar
    riley P
    Explorer | Level 3
    3 years ago

    I only have one account. Maybe I didn't sign into the help center correctly?

     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!