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Lochner's avatar
Lochner
Explorer | Level 3
3 years ago

Photos lost due to late upgrade

My late husband used to administrate our dropbox with all our family photos for our kids etc. After his passing I did not receive the notifications about the account running out of space. I have sin...
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Lochner - sorry for your loss.

 

If the account is out of storage it won't be possible for new files to be uploaded, but the files that are already stored on the account shouldn't be affected at all.

 

That said, can you have a look at your events page? Do you see any sign of your missing files there?

 

Let me know what you find and we'll take it from there.

  • Lochner's avatar
    Lochner
    Explorer | Level 3
    3 years ago

    Hi @walter.

    Thanks for getting back to me. I worked through the event log and the last activities do not make sense. Annelize would have deleted any photos. Anyway to reinstate those deleted files and

    - I see access 'you' removed access to shared folders, which also would not make sense for her to do. 

    What do you suggest? 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, Lochner.

       

      The "you removed your access" event might also mean that the person who originally created and shared the folders with you, might have removed you from them; could that be a possibility?

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