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jaaayveee's avatar
jaaayveee
New member | Level 1
11 months ago

Please help me recover my account and files

Hello,  I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
account access
Delete
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey jaaayveee, so sorry to hear about your files.

Was the account itself deleted or just the files?

When was the last time you accessed the files and when were they deleted?

Do you see anything in your events page or your deleted files page?

Keep me posted.

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