Forum Discussion

jaaayveee's avatar
jaaayveee
New member | Level 1
1 year ago

Please help me recover my account and files

Hello,  I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
account access
Delete
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Was the account deleted for inactivity? If so that's not recoverable I'm afraid. As the email says once they are removed they are removed - you are given multiple warnings over many many months. See the explanations here: https://help.dropbox.com/account-access/delete-account

People who have had recovered accounts are usually when its a Business one locked due to none payment. 

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