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jaaayveee's avatar
jaaayveee
New member | Level 1
11 months ago

Please help me recover my account and files

Hello,  I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
account access
Delete
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

Was the account deleted for inactivity? If so that's not recoverable I'm afraid. As the email says once they are removed they are removed - you are given multiple warnings over many many months. See the explanations here: https://help.dropbox.com/account-access/delete-account

People who have had recovered accounts are usually when its a Business one locked due to none payment. 

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