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jaaayveee's avatar
jaaayveee
New member | Level 1
11 months ago

Please help me recover my account and files

Hello,  I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
account access
Delete
restore
jaaayveee's avatar
jaaayveee
New member | Level 1
11 months ago

Hello Jay ,

I checked my emails and the first notice I got about my account being in a locked state was 05/18/2024, which notified me it was due for deletion on 08/16/2024.

That doesn't seem right does it? The other user above said I was given "multiple warnings over many many months." It doesn't seem right to me personally because 90 days is such a miniscule amount of time to respond and react to permanent deletion of files I have accumulated over several years...

Thanks.

Josh

 

 

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey jaaayveee!

As already mentioned, if the account was deleted according to the communication you received, I'm afraid that it won't be possible to recover it. 

That being said, we can log a ticket for this so that our team can take a closer look from their side and confirm the case. Would you be open to that? 

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