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Forum Discussion
Please help me recover my account and files
Hello,
I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
Hello Jay ,
I checked my emails and the first notice I got about my account being in a locked state was 05/18/2024, which notified me it was due for deletion on 08/16/2024.
That doesn't seem right does it? The other user above said I was given "multiple warnings over many many months." It doesn't seem right to me personally because 90 days is such a miniscule amount of time to respond and react to permanent deletion of files I have accumulated over several years...
Thanks.
Josh
Mark
Super User II
Super User IIThe other user above said I was given "multiple warnings over many many months."
But that is many months - you had three months worth of warnings that it was happening. It is also then nearly 5 months since that last email was sent before you have noticed and contacted support - even on a paid business account data is only stored for 7 days post deletion.
