Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Re: Can't delete backups that have filled up my Dropbox

Hey AceConrad - sorry to hear you're having issues with this.

If this persists after clearing your browser's cache and/or on another web browser, please let me know and I'll reach out via email to investigate further with account specific information.

Thanks!

4 Replies

Replies have been turned off for this discussion
  • AceConrad42's avatar
    AceConrad42
    Explorer | Level 3
    4 months ago

    OK, I tried clearing the cache in Chrome but no change in behavior.  Also did a fresh install of Firefox but same thing.

  • AceConrad's avatar
    AceConrad
    Explorer | Level 4
    4 months ago

    I've tried multiple times clearing the cache in Chrome, Firefox and MS Edge. I'm still getting told to delete the device but none of the devices are the one that had the external drive connected to it.  I've also tried deleting all devices except the one I'm using but the result is the same.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey AceConrad & Maynard!

    I just sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there.

    Thanks!

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!