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alowe2025's avatar
alowe2025
New member | Level 2
7 months ago

Re: I have a .mp4 file in my Dropbox but no way to delete it.

File info shows that the file size is actually 443 MB and it was uploaded in March by Garrett [removed] whom I don't know. Extremely puzzled.

6 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey alowe2025, thanks for reaching out to us.

    Where exactly in your account are you seeing this file?

    Does it show up in your list of saved files in your "all files" page? Or does it perhaps show in the "suggested for you" or the "recents" section?

    If you do a search for the file through the search bar in "all files", do you get any results?

  • alowe2025's avatar
    alowe2025
    New member | Level 2
    7 months ago

    Mouse-over the file name does not show Delete.  Click on the file gets Error.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Can you send us a screenshot of how it looks on your end and the error you're getting as well alowe2025

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