Forum Discussion

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
3 months ago

Re: I need help to recover deleted photos/videos from 2021 – Willing to Pay

Welcome to the community Yosra​ 

I can absolutely empathize with losing access to old files, but unfortunately like support said there's no way for us to access files that were removed that long ago.

It's not an issue of money, we don't have the ability to access them. Sorry to be the bearer of bad news.

No RepliesBe the first to reply

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!