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Jason22's avatar
Jason22
New member | Level 2
6 years ago

Re: I'd like to Undo/Redo edits in Dropbox Paper. Is it possible?

While trying to add a picture to my Paper's file, I hit "enter" and all of my collaborated notes, titles, and pictures were deleted.  Is there a way to recover my Paper's file with all of the last information inputed before the deletion? 

5 Replies

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey Jason22, while you could consult this resource on the relevant steps, I’ve also moved your post under this discussion here, just in order to ping you to my message to the OP above, since this info could be helpful while navigating on your Paper doc's version history. 
     
    Please let me know how you get on with this suggestion whenever you get a chance & I’ll do my best to follow-up with you. Thanks in advance Jason! 
  • Jason22's avatar
    Jason22
    New member | Level 2
    6 years ago

    Thank you, Jane.  I found out how to recover my Paper document, but now I can't access the comments that were left on photos.  They seem to be there, but as soon as I click on them to read the whole comment, they seem to condense and move upwards.  It won't allow me access to the comments. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Great, it seems like we’re on the right path Jason22! Now, from what I gather from your description, it looks like you can access these comments & that’s merely a browser hiccup. 
     
    For that reason it would be worth trying to access the restored Paper doc once through an incognito window/in private browsing window to see if you can see the comments there; would you mind giving it a go once? 
     
    Please let me know if this additional step does the trick for you & we’ll take it from there! 
  • Jason22's avatar
    Jason22
    New member | Level 2
    6 years ago

    Thank you, Jane! I actually restarted my computer and gave it some time. and now I can access my comments.  Thank you for your help!  Take care! 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Amazing news Jason22; pleased to see we got back on track 🚋 so quickly & I appreciate it that you pinged me back with the outcome.

    We’re always just a post away in case you have further Dropbox Paper-related questions or observations in the future, so don't hesitate to reach back out on the Community at any time. Cheers! 🤓

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