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rcpluse's avatar
rcpluse
New member | Level 2
8 years ago
Solved

Recover Permanently Deleted Files

Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can recover up to 120 days. 😞 Can I still retrieve them?

restore
  • Elixir's avatar
    Elixir
    8 years ago

    Hey rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on. 

  • Mark's avatar
    Mark
    8 years ago
    The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago
    Hasanmustafa12345 wrote:
    So a few days ago by accident I ended up deleting & permanently deleting a file will I be able to get them back

    If you've permanently deleted them, then no, there's no way to recover them.

  • BhawnaThakur's avatar
    BhawnaThakur
    New member | Level 2
    6 years ago

    I want to recover permanent deleted files. Actually first time i was using and i lost my all the data. Even my salary slips also i lost that i really need. Any suggestion.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there BhawnaThakur, thanks for nudging us on the Dropbox Community. I moved your post here where other users have expressed similar concerns. 

     

    In general, once a folder or file has been permanently deleted, it can no longer be recovered or restored. Nonetheless, you can have a look around the thread when you get the chance for some additional info. 

     

    Also, anishasukram, I wanted to mention that if you've deleted a folder and you'd like to restore it within your recovery window, you can do so by following these steps. 

     

    Let us know if you have any other questions - cheers!

  • Raihan Hossen's avatar
    Raihan Hossen
    New member | Level 2
    6 years ago

    how to recover my permanent delete files :

    i want my all delete file,but how do that ..? please help me someone please ::cry:

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Raihan Hossen, thanks for checking in with us. 

     

    I moved your post here, where other users have asked this. 

     

    Have a look around at what is mentioned, and let us know if you have any other questions. 

     

    Cheers!

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