Forum Discussion

Titanic12342's avatar
Titanic12342
New member | Level 2
5 years ago

Recovering Deleted Files from over a year ago

A friend of mine had logged into my account, took my stuff to another flashdrive and deleted my files from my account without my knowing, recently I tried to get the stuff back from Garry's Mod since...
restore
Mukunda's avatar
Mukunda
Explorer | Level 3
3 years ago

I got most of my Dropbox files deleted sometime in 2020. Is it possible to recover them? I would be grateful for any assistance.

 

Mukunda

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mukunda, thanks for joining the Dropbox Community.

 

Unfortunately, files that are deleted outside each account's restoration window cannot be recovered.

 

Depending on your Dropbox plan, you can restore files deleted up to a year ago, however, this doesn't work retroactively, so even if you upgraded, you wouldn't be able to restore them, I'm afraid.

 

Let me know if you have any questions.

  • Mukunda's avatar
    Mukunda
    Explorer | Level 3
    3 years ago

    Thank you for this message! I wonder what could be the region behind the files being lost! 

     

    Mukunda

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Not a problem, Mukunda!

       

      There are lots of reasons why your files got deleted.

       

      Here's a post by my colleague Jay, that lists all the possible reasons for file loss, for more info.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!