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KathleenWT's avatar
KathleenWT
Helpful | Level 6
3 years ago
Solved

Renaming failed

I attempted to rename a very large folder with all my stuff for work, and the process was underway for some time when the error message that the "rename failed" showed up.   It appears to have "t...
desktop
Organize
  • Walter's avatar
    Walter
    3 years ago

    In that case, could you give it a go and let me know if the syncing gets stuck at the same number of files again KathleenWT?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there KathleenWT, thanks for using Dropbox and welcome to the Community!

 

Could you let us know the desktop app's exact status and version as shown in your taskbar at the moment? Is it 'up to date'  or still syncing perhaps?

 

Apart from that, have you rebooted your computer since you first noticed this?

 

Keep me posted!

  • KathleenWT's avatar
    KathleenWT
    Helpful | Level 6
    3 years ago

    Hello Walter,

    Thanks for your response. I've been looking and haven't been able to see where to find the version.  Where do I find that?

     

    When I click on the "hidden icon" on the right side of the taskbar, what comes up shows me, among other things, is that it is "Updating 202 files," and while I think it's trying, there's been no change in more than 12 hours.

     

    Thanks!

    Kathleen

    • KathleenWT's avatar
      KathleenWT
      Helpful | Level 6
      3 years ago

      Walter,

      I forgot to tell you: I did not reboot the computer. Should I have? I thought it might interrupt some ongoing process and make things worse.

       

      Kathleen

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        In that case, could you give it a go and let me know if the syncing gets stuck at the same number of files again KathleenWT?

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