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kiuzjhtgrefwds's avatar
kiuzjhtgrefwds
Explorer | Level 3
3 months ago
Solved

Renaming files on the Android app adds a "-1" to the filename and removes their extension.

Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds...
Android
edit
Mobile
Tablet
  • Neal's avatar
    Neal
    3 months ago

    Hi kiuzjhtgrefwds​m

    Thanks for reaching out.

    I have a sneaking suspicion you're using the "Rename All" function and only have 1 item selected, hence this unexpected behavior.

    I'd recommend working around this by renaming through the three dots next to the file instead.

    Let me know how this goes. In the meantime, if this is the case, I'll mark this as a bug. If only 1 file is selected, this behavior should not occur.

kiuzjhtgrefwds's avatar
kiuzjhtgrefwds
Explorer | Level 3
3 months ago

It has happened with pdf as that is the one I am using the most. So I found out that it is happening when I select two files, then I deselect them - for some reason then I see a screen with zero selected files, that is a bug of course. So when I am in a mode of selecting files, after deselecting everything, I click on one file, it looks as if I was clicking on it without previous deselecting (that is an important detail here), I click rename, and here it is, filename.pdf-1  . That is my extension format, which obviously none of the programs will open, and I have to go to my pc to open dropbox there and change the extension manually back to ".pdf" 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi kiuzjhtgrefwds, I followed the steps you provided on an Android device, and wasn't able to reproduce the same behavior you experienced.

    Could you create a screen recording of your steps and show us exactly how it happens on your device?

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