Forum Discussion

CMM27's avatar
CMM27
Explorer | Level 3
2 years ago

Reorganizing Files on Laptop - Dropbox Paper Files now Deleted

 

Hi - pretty urgent issue here so I'll try to be thorough:

 

Today I spent some time reorganizing the files on my macbook, and as I planned to start using Dropbox for specific file/media types, I started by dragging all the contents of my synced "Dropbox" folder to my macbook's local desktop folder. This seemed to go as expected.

 

I then remembered that I had paused Dropbox's auto-sync and thus the files would still exist in my account, so I used the web app to delete them from Dropbox itself. I wanted to be sure my account was empty before I began selectively re-adding files and turning auto-sync back on.

 

Here's where we get to the issue.

 

The files which were drag and dropped into my desktop folder included 15-20 Dropbox Paper files. The .paper files still appear in those folders which were moved, but when I click them and the browser opens, Dropbox returns a 404. If I open the locally installed Paper app, they all appear in the side bar, but when i click one the screen prompts me to ask permission to access it.

 

I've tried searching Deleted Files for them on the website, but they're not showing up. A search query of type:paper only shows a single document - one that was shared with me by someone else.

 

How can I recover these Paper files? Many of them include important work notes that don't exist anywhere else.

 

Thanks in advance!

 

Edit: If it's helpful/necessary I could also send over the files' URLs or their IDs (e.g. dropbox.com/cloud_docs/view/{id}) so someone can have a look.

14 Replies

  • CMM27's avatar
    CMM27
    Explorer | Level 3
    2 years ago

    Jay Nancy Hannah any updates/thoughts here? As i said, if you provide a way to get in touch directly I can send over the files' IDs or URLs for someone to inspect on the backend.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CMM27, can we actually send you an email, so we can investigate this internally at this point?

  • CMM27's avatar
    CMM27
    Explorer | Level 3
    2 years ago

    That would be great - the email on my account works, thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, CMM27!

     

    I just emailed you, so I'll see you there.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!