Forum Discussion

williamcc's avatar
williamcc
New member | Level 1
10 months ago

Restore button not working from the mass deletion email alert

When there is a mass deletion on DB (number of files or size of files), we get an email alert. The email gives you a summary of files & sizes the deleted and by whom at what time.  When you click on ...
restore
sambo707's avatar
sambo707
New member | Level 1
10 months ago

HI Williamcc -  Did you ever get a meaningful answer from dropbox support on this?  I am now facing the same issue - trying to undo a mass 100GB file deletion and the "Restore" button just goes to the activity log.  Dropbox Supports only advice so far - "try a different browser".  Safari, Chrome, Firefox, Edge - same issue.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!