Forum Discussion

tpotter's avatar
tpotter
New member | Level 2
6 years ago
Solved

Restore deleted files via iPad app only

I have only a Dropbox app on iPad not on a MAC or PC. I am trying to restore a Word file deleted in error last week. I tried to follow the instructions by clicking files on the left side. But I cannot see a sub selection for deleted files to search for this file to restore. Any help would be most appreciated.

Mobile
restore
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hello tpotter, I'd be happy to help with this!

     

    Currently, you wouldn't be able to restore the files through the mobile app, but you can do this from the website on your iPad.

     

    If you can open your web browser on your device and then follow the steps outlined here, are you able to restore your files?

     

    Let me know how it goes!

3 Replies

Replies have been turned off for this discussion
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hello tpotter, I'd be happy to help with this!

     

    Currently, you wouldn't be able to restore the files through the mobile app, but you can do this from the website on your iPad.

     

    If you can open your web browser on your device and then follow the steps outlined here, are you able to restore your files?

     

    Let me know how it goes!

  • tpotter's avatar
    tpotter
    New member | Level 2
    6 years ago

    Thank you so much wonderfully clear and precise instructions. Managed it immediately. Really appreciate it. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I'm glad to hear that tpotter!

     

    Please don't hesitate to get back to me here at anytime if you have any other questions. I'd be happy to help out. :grin:

     

    Have a great day!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!