We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
mrlouigi3
11 months agoNew member | Level 1
Restore Unsynced files
I lost a bunch of files when trying to activate selective sync to save space and I've been giving myself headaches trying to figure out how to get them back. At this point I would love to just upgrad...
Rich
Super User II
11 months agomrlouigi3 wrote:I would love to just upgrade to a paid plan with more storage and restore my files ... What subscription level would me this capability?
Upgrading doesn't offer any extra restore capability for files already deleted. The extended recovery time that some plans offer only applies to files deleted after you've upgraded.
If you're not able to recover the files through the Events page or Deleted Files, then there's no account level that would help further.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!