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dgallant's avatar
dgallant
Helpful | Level 6
3 years ago
Solved

Restoring backup drive to new hardware

The external drive that I backed up died. I never tested this, but assumed that there was a way to get the files back onto the drive. It is a large folder of folders, but every time I tried to downlo...
Dropbox Backup
restore
  • Jay's avatar
    Jay
    3 years ago

    Currently, there isn't another method to download the files from the site, aside from what I've mentioned by downloading them in smaller batches. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey ajeighh - thanks for joining the discussion.

I'm afraid the only way to do this is the one you mentioned as outlined here.

I wish I had a better answer than this. 

ajeighh's avatar
ajeighh
New member | Level 2
4 months ago

I suppose that serves me right for not investigating whether the blindingly obvious requirements for backup restoration were covered before I signed up.  The hunt for another service provider starts today!

  • dgallant's avatar
    dgallant
    Helpful | Level 6
    4 months ago

    I felt the same way. After this happened to me, I bought a Synology with external hard drive for a duplicate backup.

     

    Dropbox backup is not a real product, and they hide it from much of their public facing marketing materials. It is a shame for us paying customers that we assume anything positive about it.

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