Forum Discussion

Paradell's avatar
Paradell
New member | Level 2
2 years ago

Restoring deleted files

I recently got a new iPad because my old iPad broke, I synced everything but for some reason ibis pains won't sync between the iPads. I remember a month ago I used this to sync my artwork between my ...
restore
  • Paradell's avatar
    Paradell
    New member | Level 2
    2 years ago

    I had a subscription but then I canceled it going back to free, the 30 days unluckily just past like JUST. But I bought a subscription again so can I get it back?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      Paradell wrote:

       But I bought a subscription again so can I get it back?

      No, sorry. 

      Purchasing does not retroactive anything.

       

      You would have needed to have the subscription at time of deletion and kept it. Once you stop paying any files over 30 days are unrecoverable. 

      • Paradell's avatar
        Paradell
        New member | Level 2
        2 years ago

        Disappointing but thanks anyways, is there a way to contact someone who works there about it like they have some database that keeps if for even longer?

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