Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Restoring previous version of a file not working
I require technical support from Dropbox. I have three files in my Dropbox that I initially uploaded in August 2021. In July 2022, I overwrote them by uploading new files with the same names. I r...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey injust, thanks for taking the time to write to our Community.
Sorry to see you're having trouble with this.
Since you got the message that the version was successfully restored, can you try again, this time from a different browser or a private browsing window?
Just want to make sure this is not a browser/loading issue.
Let me know how it goes.
The file's "restore previous version" feature seems to be malfunctioning for me as well, regardless of the browser I use. I've attempted to utilize it in both Chrome and Edge, even in incognito mode. Additionally, I've tried accessing it from my phone. I have disabled my adblockers too on both browsers and both devices. Based on these attempts, it appears that the problem lies with Dropbox's functionality rather than any external factors on my end. Looking into this problem on your end would be highly appreciated. Thanks.
- Mark
Super User II
It would help if you said what the issue was and what wasn't working. Screenshots etc. would also help 🙂
It seems obvious to me the problem, but perhaps I could be mistaken. I made changes to a file, which now has a version history. I accessed the version history of said file and selected the option to restore the previous version. Although I received a message confirming the successful restoration, the file remains in its modified state. I attempted this process on different browsers and even on my mobile device to narrow down the issue, but the problem persists despite my troubleshooting efforts. Consequently, I have reached the conclusion that the issue lies with Dropbox's functionality.
