We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Zelda318's avatar
Zelda318
Helpful | Level 5
10 months ago
Solved

Retrieving all my deleted files

Due to personal family responsibilities, I didn't visit or access my files I've had for quite a few past years for about a year. But, just recently, I returned to my account (Basic - Free) to find all of them have apparently been deleted by Dropbox. I need my files! If I upgrade to a paid account, will Dropbox return my files to me? 

If only they had sent me a notice, I would have upgraded then.

 

Please help with any advice you have. Thank you!

 

Zelda318 

restore

4 Replies

Replies have been turned off for this discussion
  • Zelda318's avatar
    Zelda318
    Helpful | Level 5
    10 months ago

    Hi Walter,

    I feel so stupid! Apparently, I accidentally opened a new account using my second email address. I decided to try logging in again under my original address I use most often. And, of course, there were all my files, too. I decided to upgrade to more services under that original account just now.

    However, that means I have a second account with nothing in it under my gmail address. I need to delete this account. Should I just go into it and follow the link to do this?

     

    Thanks for your time and help, Walter! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Zelda318, I'm glad you figured out what the issue was!

     

    If you'd like to delete your second account, indeed, all you need to do is login to it and follow the steps in this article.

     

    Just make sure it's the right account!

  • Zelda318's avatar
    Zelda318
    Helpful | Level 5
    10 months ago

    Thank you for your help. 😊

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!