Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

TERRACE_87's avatar
TERRACE_87
Collaborator | Level 10
3 years ago
Solved

Scroll by letter/number doesn't work with many files/folders

When I try to scroll by letter/number in a folder with less than 100 files/folders I am able to scroll down to that letter/number. In a folder I have that has over 3,000 folders, this feature does not work. I tap the letter, for example, and it takes me to the very bottom regardless of which letter I tap. Is this working as designed or is this a bug?

 

See screen capture: https://www.dropbox.com/s/6o1umzx84sn8h21/2023-03-24%2006.24.52.mp4?dl=0

Organize

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TERRACE_87, sorry to hear you're having issues with this.

     

    Do you notice this behavior only on larger folders of yours or is it affecting smaller ones too? 


    Can you please let us know your devices exact OS version and the version of the Dropbox app installed there as well?

     

    Have you tried clearing the app's cache since you first noticed this?

     

    Keep us posted please!

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    3 years ago
    As I said it only happens on large folders. This happens on multiple phones all using the latest iOS version. Try it yourself and see. Clearing cache does nothing.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for the delay here, TERRACE_87.

     

    If you open the Dropbox app, tap on "account", then on the gear icon and then you turn off the "Keep folders on top" option, does that help?

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    3 years ago

    No it does not. I had that setting turned on already.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry, TERRACE_87, did you mean off? 

     

    If it's on, can you turn it off?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!