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Sweet_dee63's avatar
Sweet_dee63
New member | Level 2
5 years ago

Search function not working

Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? T...
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Shari-HMD's avatar
Shari-HMD
Explorer | Level 4
4 years ago

Well guess what?  Just like that, literally did NOTHING, walked away.  Just came back and it is working!  LOL.  gotta love that nonsense!  After I send off a 'contact us' email.  Good gravy!  PFFFT!

gzilla37's avatar
gzilla37
Explorer | Level 4
4 years ago

Well, mine is doing the same thing. I've tried it in Safari, Chrome, Brave, and Firefox. Private browsing and non-private windows. Search does nothing. It's like it's not even registering that I have pressed the "Return" key after typing in my query. And I know there are files with the names I'm typing; I have started typing the names of folders I see in the file system. It doesn't list those as potential options, nor does it run a search or return any results when I hit enter. It just sits there. 

 

What's the point of having a giant file repository if you can't search it? And what's the point of tech support if they just ask you to do all the troubleshooting for them? I don't have time to diagnose the whole thing myself. You've got access to the whole backend and we've given you a bunch of relevant information. Please let me know when it will be fixed so I can justify paying for this service still. Because I know Google Drive works. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi all, thanks for your reports!

    For anyone still having issues with this, I'd suggest getting in touch with our Support team in order to look further into this matter. 

    You can let me know the ticket IDs so I can look them up on our system too. 

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