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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, I hope you’re doing well. 

 

SarahT123, have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders?

 

photogirl007, I can see above that Megan had asked you a couple of questions on this. Can you let me know what’s the syncing status and app version of your desktop app? 

 

Finally, amcoffice, can you please clarify on which platform are you having trouble with file search? Is it the website/desktop app/mobile app?

photogirl007's avatar
photogirl007
Helpful | Level 6
4 years ago

Hi Nancy & Megan , I switched computers this year but it wasn't working on my old one either. I currently am in Mac OS Montery 12.6 and previously was in Catalina. I am now on a 2021 16" Macbook Pro 16GB and prior was on a Macbook pro which I believe was 2017 and as stated was running Catalina. Plenty of memory as I had to run memory intensive apps like Photoshop and Lightroom and never had issues. Both laptop finders could not search Dropbox files. I think there might have been a short period of time it worked in the past year or so but it's been such a huge problem for so long I can't recall when it was. It does not search from the finder window or inside the app itself from the desktop. I have better luck on the mobile app.

Hope this is helpful. Sorry for the delay. Life is pretty busy at the moment. Which is why I need search to work even more so. Thank you!

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