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Alexander-1973's avatar
Alexander-1973
New member | Level 1
2 years ago

Shared folder empty on devices and online

There is a folder that our band members use to sync songs, images, lyrics, etc. It recently turned up completely empty for all of us, on our devices and on dropbox.com. None of us remembers havin...
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Alexander-1973's avatar
Alexander-1973
New member | Level 1
2 years ago

Will you contact me? I don't want to put my email in here.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Alexander-1973, I just emailed you, so we'll continue investigating there.

  • Alexander-1973's avatar
    Alexander-1973
    New member | Level 1
    2 years ago

    Hey Hannah,
    I did not get the email (maybe in spam?!), can you please send another one? 
    Thank you so much
    Alex

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Alexander-1973, sorry for jumping in. To clarify, have you checked your email’s spam folder and you still can’t see Hannah’s email?

      Are you checking the same email address as the one you see here?

      • Alexander-1973's avatar
        Alexander-1973
        New member | Level 1
        2 years ago

        Hey Nancy, I have checked the spam folder and cannot find Hannahs email.
        Can you please re-send it?

        Sorry to cause so much trouble!

        Best regards,
        Alex

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