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Forum Discussion
Some of our video files have been lost. How can we restore them?
A group of us traveled to Germany in June to experience driving racecars on the Nurburg racetrack. As a bucket-list trip, the headcam videos taken of our experience were very important to us. The v...
Mark
Super User II
Super User IIWho can I contact within Dropbox to see what options exist? Seems that backups would exist that would enable us to get those video files if we can get to the right person at Dropbox.
You cant contact on behalf of somebody else I'm afraid. I also think the company is fobbing you off.
Dropbox doesnt, and cannot, delete files unless its told to do so. It also DOES do backups but that depends upon what the company pay for - if they dont pay, its 30 days, if they do pay its 180 days. Over that and they are not recoverable. Files get deleted if they are moved out of folders etc. not 'by mistake of Dropbox'.
The OTHER way things are removed, which I suspect is more likely here, is that they've either not used the account in a long time, have been over quota OR not paid to keep a team space going and so they data has been removed by Dropbox as per its T&C's. However, again, this doesnt happen without LOTS of warnings. They dont just remove it - companies are warned repeatedly. When this happens they are removed, permanently.
