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Juliesarah's avatar
Juliesarah
New member | Level 2
2 months ago

Support insists they can't recover my files, but I worked on them a few months ago.

I have repeatedly contacted support regarding missing photos and files I’ve lots of photos including wedding photos missing . They say they were deleted a year ago and not retrievable this is not tru...
File access
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Juliesarah​!

Quick check-in to see if you caught our last reply. Do you need more help?

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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