Forum Discussion

roxyazar's avatar
roxyazar
Explorer | Level 3
5 years ago

Tags not showing up?

One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are ...
edit
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey KA2022, how are you today? 

 

Are you using a specific browser to do that? If so, could you try a totally different browser, or an incognito tab on your current one? 

 

Keep me updated on the results! 

KA2022's avatar
KA2022
New member | Level 2
4 years ago

Tried in an incognito Chrome browser and the tag option still isn't appearing? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi KA2022, thanks for the screenshot! 

     

    Do you see the option to # Add a tag in the right-side panel? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    KA2022 wrote:

    Tried in an incognito Chrome browser and the tag option still isn't appearing? 

     

     

    • Chris1223's avatar
      Chris1223
      New member | Level 2
      3 years ago

      Hi, I added tags in dropbox inside a photo folder, then I copied the photos to a share folder where I want to share with another group. The copied photos in that new folder are no longer showing tags. What happen to the tags? Shouldn't the tags I added show on global level? By the way, the original photos with tags I created I can see the tags are there. Any thoughts?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Chris1223, welcome to our Community! 

         

        I tested it on my end too. If you copy the content to a different folder, then the new copy doesn't inherit the tags of the initial file. 

         

        It only does if you move the folder.

         

        I hope this helps!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!