Forum Discussion

roxyazar's avatar
roxyazar
Explorer | Level 3
5 years ago

Tags not showing up?

One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see that you're having trouble with the tagging feature, Sharon-at-trellis.

 

If you manually navigate to a tagged file, do you see the tag or is it missing?

 

Could you send us a couple of screenshots showing this behavior, while making sure you hide any personal info on the screenshot?

Phil B 2's avatar
Phil B 2
New member | Level 2
3 years ago

Hey Hannah,

I'm having the same issue. I added the files to dropbox and tagged them, then shared them with a second user giving them full edit access and the original tags aren't searchable of visible. 

It was all done through the browser and both accounts are logged in. 

Does it take a while for the information to pull through?

I've attached grabs from the owner account and the account it has been shared with.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for letting us know, Phil B 2.

     

    If the member with edit permissions signs in to their account from a different browser or a private browsing window, do they see the same thing?

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