One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are and searching my tags does not show up anything. The tags themselves show up in the search bar, but no images. Next to the images, it says the last edits to the files were by the person who tagged them. I watched him tag everything myself, too. We were both using Dropbox on our desktops. Why can't I search for the tags? I tried another browser and clearing the cache.

Hi, I have recently persuaded our team to add tags to the best photos that we have in our team folder - we have thousands. So everyone has taken the time to do this but when I search using the tags either nothing shows up or only a handful of images. I have tried using Dropbox online and on the desktop app I have used different browsers and incognito tab but still not working. It is getting really embarassing!

Unfortunately tags only work if created via the Dropbox website: https://help.dropbox.com/files-folders/sort-preview/dropbox-tags They do not work if created on the computer itself - that information does not sync.

Hi Mark! I should've said that. We did it through the Dropbox website. He opened the link I shared with him and added the tags.

Link? Does that mean you sent a link to him which was read only? As in its not a share? As such it would only update on his account and not yours. Are the files inside a shared folder at www.dropbox.com/share - note that wouldnt send a link

It is shared with him and he can edit/add things to the folder. He is one of 4 members who can access the folder and edit/add.

Tags not showing up? | The Dropbox Community

21 Replies

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Mark
Super User II
5 years ago
Unfortunately tags only work if created via the Dropbox website: https://help.dropbox.com/files-folders/sort-preview/dropbox-tags

They do not work if created on the computer itself - that information does not sync.
roxyazar
Explorer | Level 3
5 years ago
Hi Mark! I should've said that. We did it through the Dropbox website. He opened the link I shared with him and added the tags.
Mark
Super User II
5 years ago
Link?

Does that mean you sent a link to him which was read only? As in its not a share? As such it would only update on his account and not yours.

Are the files inside a shared folder at www.dropbox.com/share - note that wouldnt send a link
roxyazar
Explorer | Level 3
5 years ago
It is shared with him and he can edit/add things to the folder. He is one of 4 members who can access the folder and edit/add.
Megan
Dropbox Community Moderator
5 years ago
Hey roxyazar, welcome to our Community!

Can you try searching for an example tag and sending me a screenshot of the results that come up?

Thanks, I appreciate it.
roxyazar
Explorer | Level 3
5 years ago
Yes. Today it is working once in a while I will show you a screenshot, but I don't understand why it only works sometimes. I will search for the same tag and have it not show up, then try to search it a few times again and then maybe the tags will show up. I dont know why this is happening. I have tried using the # sign and without. It doesn't seem to make a difference. The bottom shows the one time it worked.
roxyazar
Explorer | Level 3
4 years ago
Update: I tried both Google Chrome and Firefox and had the same results, but randomly today Google Chrome is working to find the tags. I'm not sure what I did differently.
KA2022
New member | Level 2
4 years ago
I have organized photos before using tags (#football for example) but now the tag option isn't showing up?
Megan
Dropbox Community Moderator
4 years ago
Hey KA2022, how are you today?

Are you using a specific browser to do that? If so, could you try a totally different browser, or an incognito tab on your current one?

Keep me updated on the results!
KA2022
New member | Level 2
4 years ago
Tried in an incognito Chrome browser and the tag option still isn't appearing?