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Twalt414's avatar
Twalt414
Explorer | Level 3
3 years ago
Solved

The alias “xyz” can’t be opened because the original item can’t be found.

Hello all, In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her.  I am doing this on the desktop side. I dont' know if...
  • Jay's avatar
    3 years ago

    Hi Twalt414, thanks for bringing this to our attention.

     

    Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines.

     

    If you have any further queries, feel free to message back.

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