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john b.174's avatar
john b.174
Explorer | Level 4
5 years ago
Solved

The delete option is not showing when I want to delete a folder.

Dropbox synced my dext top which has 12 gigs on it.  I didn't want it to.   I am trying to delete the folder but there is not option to delete the folder.  In videos it shows the delete button at the top.  It is not showing any buttons on my screen.  It now says that I do not have enough space, which I should have. Please help.    

Delete
desktop
restore
Space and storage
  • Walter's avatar
    Walter
    5 years ago

    Hi john b.174; welcome aboard!

     

    If you're still getting those prompts, could you send us a screenshot so that we can have a visual as well?

     

    While we're at it, did you follow these steps to disable the computer backup feature?

     

    Keep us posted!

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  • john b.174's avatar
    john b.174
    Explorer | Level 4
    5 years ago

    It also says that I can't modify anything until I buy more space and perminantly deleting anything doesn't free up any space.  I hope this doesn't happen to anyone else.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi john b.174; welcome aboard!

     

    If you're still getting those prompts, could you send us a screenshot so that we can have a visual as well?

     

    While we're at it, did you follow these steps to disable the computer backup feature?

     

    Keep us posted!

  • john b.174's avatar
    john b.174
    Explorer | Level 4
    5 years ago

    Thank you for getting back to me.  

     

    I had not went into the backup section and turned off the desktop.  I only stopped the sync. It did fix the problem. 

    During the process it said that permanantly deleting the file would not free up more space.  Is this correct. I wanted to free up some space.  

     

    Thank you. 

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