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Forum Discussion

rjclardy's avatar
rjclardy
Helpful | Level 6
6 years ago

The ignore folder feature is not working.

I can confirm that I'm seeing the same behavior that cabreu described: ignored folders don't get synced BUT the dropbox app continues to monitor them anyway and performs some level of processing when...
desktop
edit
FAQ
sync
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I so very much appreciate your feedback about this beta feature of ours rjclardy. 

Would it be OK if I send you an email to get some visuals of this behavior, a screencast reproducing the issue you are facing to have a further look into this?

What version of the desktop app, do you have installed there? 

 

 

rjclardy's avatar
rjclardy
Helpful | Level 6
6 years ago

Sure. I'm using v87.4.138.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for keeping in touch here rjclardy; it’s Jane this time!
     
    I’ve sent you a brief message through our support system following-up from your discussion with Fiona here. Please have a look at your inbox when you have some spare time & we’ll take it from there to see if what you’re experiencing is expected in any way &/or if there’a a way to improve that. 
     
    I look forward to hearing back from you!
    • leonardacs's avatar
      leonardacs
      New member | Level 2
      6 years ago

      I have the same problem too, in Ubuntu 18.04, v87.4.138.

      In the previous version, this feature worked perfectly.

      Any solution?

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for reporting and for the additional information leonardacs. 

        I would like to check a few things that are related to device details. Is it OK if I email you to investigate before we suggest a solution? 

        Thank you! 

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