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Jeff1958's avatar
Jeff1958
New member | Level 2
2 years ago
Solved

Dropbox chat feature not working

I am trying to contact support by the chat feature and it does not work.  Why?

 

  • Hannah's avatar
    Hannah
    2 years ago

    Sorry to see that, fmerchat. Have you tried other browsers or an incognito window maybe?

7 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Jeff1958 wrote:

    I am trying to contact support by the chat feature and it does not work.  Why?


    You need to provide more information. Why isn't it working? What happens when you try? Are you getting an error message? etc.

  • fmerchat's avatar
    fmerchat
    Explorer | Level 3

    I have the same thing.  I am on windows 11 and using chrome and I click on "chat now" and nothing happens.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Sorry to see that, fmerchat. Have you tried other browsers or an incognito window maybe?

      • fmerchat's avatar
        fmerchat
        Explorer | Level 3

        opened Bing and it worked.  thank you.  now to my real issue:  how do i get what I see on my desktop in terms of folders (dropbox and then the folder structure) on my laptop?  I know I can get to the files via the web, but that isn't what I am after.  What I want is the folder layout.  I have included a picture.  my desktop is windows 10 the laptop is windows 11 and I am a paying customer of dropbox.