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Jeff1958's avatar
Jeff1958
New member | Level 2
3 years ago
Solved

Dropbox chat feature not working

I am trying to contact support by the chat feature and it does not work.  Why?  
Web
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to see that, fmerchat. Have you tried other browsers or an incognito window maybe?

fmerchat's avatar
fmerchat
Explorer | Level 3
3 years ago

I have the same thing.  I am on windows 11 and using chrome and I click on "chat now" and nothing happens.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see that, fmerchat. Have you tried other browsers or an incognito window maybe?

  • fmerchat's avatar
    fmerchat
    Explorer | Level 3
    3 years ago

    opened Bing and it worked.  thank you.  now to my real issue:  how do i get what I see on my desktop in terms of folders (dropbox and then the folder structure) on my laptop?  I know I can get to the files via the web, but that isn't what I am after.  What I want is the folder layout.  I have included a picture.  my desktop is windows 10 the laptop is windows 11 and I am a paying customer of dropbox.  

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for getting back to me, fmerchat and I'm glad the chat feature worked for you.

       

      As for your query, if you want your Dropbox files to appear on your laptop's file explorer, all you have to do is install the Dropbox application on your laptop.

       

      Once you sign in, Dropbox will create a Dropbox folder and will sync all your files to your laptop's hard drive.

      • fmerchat's avatar
        fmerchat
        Explorer | Level 3
        3 years ago

        thanks.... the bot actually was helpful once the question was asked in "just the right way" and I did as it and you suggested and it worked perfectly.  thank you.  If you ever want help with a finance / financing question let me know.  

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