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Forum Discussion

Spice Pixels's avatar
Spice Pixels
Explorer | Level 4
3 months ago

The support team said that our folder has been rolled back, but this isn't true.

A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it ...
Dropbox Rewind
restore
Sara703's avatar
Sara703
Explorer | Level 3
3 months ago

Hello! They were in my personal files . I need to recover them . They were from years 2016-2020. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey Sara703! Can you clarify when these files got deleted from your Dropbox account (or at least when was the last time you accessed them on www.dropbox.com)? 

Your Dropbox plan offers a certain amount of time during which you can restore deleted content (please look here for more details). So, if the files were deleted outside of that window, they may not be recoverable.

  • Sara703's avatar
    Sara703
    Explorer | Level 3
    3 months ago

    I recalled I had accessed a couple of weeks ago . But they are no longer there 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      I see. Have you also checked your Events page? Can you locate them there perhaps?

      • Sara703's avatar
        Sara703
        Explorer | Level 3
        3 months ago

         I cannot see them there dear. Is there any way you can look for those folders? 

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