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Forum Discussion

Spice Pixels's avatar
Spice Pixels
Explorer | Level 4
3 months ago

The support team said that our folder has been rolled back, but this isn't true.

A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it ...
Dropbox Rewind
restore
Sara703's avatar
Sara703
Explorer | Level 3
3 months ago

 I cannot see them there dear. Is there any way you can look for those folders? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Unfortunately, we don’t have account visibility on the forum, so I can’t look them up I’m afraid.

However, I’d like to suggest one more thing. Can you use the search bar on www.dropbox.com, in case you haven’t already, and let me know what results you get? You can also send me a screenshot here, if you wish. I just want to make sure that your content hasn’t been moved to a different location by accident.

Other than that, is there any chance at all that these files are saved in a different Dropbox account, under another email address?

Let me know what you find and we'll go from there.

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