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Forum Discussion

Spice Pixels's avatar
Spice Pixels
Explorer | Level 4
3 months ago

The support team said that our folder has been rolled back, but this isn't true.

A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it ...
Dropbox Rewind
restore
Sara703's avatar
Sara703
Explorer | Level 3
3 months ago

They were directly in my account :(

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi Sara703, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • Sara703's avatar
    Sara703
    Explorer | Level 3
    3 months ago

    Hello ! Please share me an updated link or email . I got the following message once I clicked : 

    Error (404)

    We can't find the page you're looking fo

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