Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Spice Pixels's avatar
Spice Pixels
Explorer | Level 4
3 months ago

The support team said that our folder has been rolled back, but this isn't true.

A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it ...
Dropbox Rewind
restore
Spice Pixels's avatar
Spice Pixels
Explorer | Level 4
2 months ago

Your technical team failed to restore the files and failed to rollback.
They said they cannot recover permanently deleted files

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi from me and thanks for the update on this Spice Pixels 

I just wanted to mention that it's true that permanently deleted files can't be recovered neither from our end nor yours.

In any case, I'd recommend getting back to the expert who's handling your case with any additional questions you may have since they'll be better equipped to help you at this point.

Let us know if you have anything else to add or ask in the meantime. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!